Refund policy

Every Printora item is made to order for you. Because of that, we don't accept returns or exchanges for change of mind, wrong size or wrong color choice. Please check the size guide before ordering.

Damaged, misprinted or defective items

If your item arrives damaged, misprinted or defective, email support@printora-store.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund to your original payment method, whichever you prefer. You don't need to send the item back unless we ask.

Orders that haven't arrived

If tracking shows no movement for 10 business days, or your order hasn't arrived 30 days after shipping, contact us and we'll reship or refund it.

Cancellations and changes

Email us within 12 hours of ordering to cancel or change your order for a full refund. After that, your order has usually entered production and can't be changed.

Refund timing

Approved refunds are issued within 3 business days. Your bank may take 5–10 business days to show the credit.

Your consumer rights

This policy does not affect any rights you have under the consumer laws of your country.

Contact

Economy Logistics LLC (trading as Printora)
1134 Stuyvesant Ave, Irvington, NJ 07111, United States
Email: support@printora-store.com